support
Service
Service
1、 Service policy: Adhering to the principle of timely, professional, and efficient service, we aim to provide customers with peace of mind, peace of mind, and peace of mind.
2、 Service commitment:
1. The purpose of on-site technical services is to ensure the safe and normal operation of the supplied equipment. We will dispatch skilled on-site service personnel as required. If there is a shortage of personnel, customers can add additional personnel and days as required, and no expenses will be incurred during the warranty period.
2. Provide 7 x 24-hour fault service acceptance (365 days * 24 hours equipment fault acceptance phone: 0756-3616109), respond within 2 hours based on user feedback, propose solutions within 4 hours, and for faults that cannot be resolved through phone or video communication within 8 hours, personnel will arrive on site within 48 hours.
3 After the warranty period, maintenance fees for the equipment will be charged for accessory costs, material costs, travel expenses and loss of time for relevant personnel, and no additional fees will be charged.
4 The upper computer software provides a lifetime free upgrade version.
3 Debugging training: In order to ensure the normal installation, debugging, operation, maintenance, and overhaul of the equipment, the company will arrange on-site training services free of charge after the system debugging is normal, providing system application training, configuration management training, and system maintenance training for system management personnel and technical personnel. Ensure that trainees can proficiently operate the system after completing the training, and technical maintenance personnel can proficiently solve some basic system faults.
